Reports to: Head of Retail
Department: Commercial Banking
Position Functions:
- Ensure that SME business operations at head office and at branch network are conducted effectively and efficiently.
- Monitor SME risk and ensure quality SME portfolio are maintained
- Play a role of interface between the branch network and all head office departments/ units
Key Responsibilities:
- Responsible to receive, appraising and recommend credit applications from branch network to HOR for further recommendations and approval.
- Responsible to follow up with branches and other head office department/ units to ensure that all approved files are timely disbursed as per agreed SME’s TAT and SLA to meet customer need on time.
- Responsible to accurate compile client’s executed documents and submission to credit control for final review before forwarding the file to credit admin for booking to proceed.
- Responsible to assess portfolio at risk of the entire branch network and ensure you attend all anomalies meetings including but not limited to credit risk and sensitive meeting
- Responsible to ensure that SME TAT is strictly adhered by all department/ units involved in credit process.
- Act as a link between branch network and all HQ departments/ units to ensure that smooth SME business operation are conducted. This includes timely seeking for HQ approval on behalf of the branches to avoid delays and complains.
- Preparations of all SME reports and any other report as may be required by various stakeholders.
- Ensure that SME RMs prepare comprehensive credit Memo, visit report on credit analysis system to avoid files returned for review to branches that affect agreed TAT.
- Ensures all SME files presented from branches are in compliant manner and adheres to relevant regulatory requirements.
- Any other duties as may be assigned by your supervisor.
Technical Know How:
- Supervisory skills
- Excellent customer service capabilities
- Negotiations and conflicts resolution skills
- Documentation and process management skills
- Excellent interpersonal skills
- Decision making skills
- Sufficient knowledge and understanding of the market
- Knowledge on credit risk and process
- Knowledge of all relevant banking policies, process, procedures, prudential guidelines and guidance to consistently achieve required compliance standard or benchmark
- Interpret, analyze and evaluate data received from multiple source of information
- Excellent planning, organization and execution skills
- Product knowledge
Competences, Knowledge & Experience:
- A University degree in Insurance and Risk Management, Finance, or any related field.
- A minimum of 5 years’ experience in Banking or a Financial Institution.
- A post graduate in related field is an added advantage
- Ability to manage and control multiple projects
- Good understanding of Banking Operations and Products
- Should be proficient in Microsoft desktop products and mostly excel
Submission:
All the applicants should submit their application letter, CV and Certificates not later than 09th February 2024 to email: hr@boatanzania.com
OR
THE HUMAN RESOURCES DEPARTMENT
BANK OF AFRICA – TANZANIA
NDC DEVELOPMENT HOUSE
OHIO / KIVUKONI STREET
P.O Box 3054
DAR ES SALAAM
TANZANIA.
NOTE: We shall communicate to only successful candidates who will meet all the requirements above.
