CORE RESPONSIBILITIES
.Develop and implement a comprehensive quality
assurance strategy for the Customer Experience
Department, aligning with organizational goals and
objectives.
.Establish and maintain quality standards, policies,
and procedures to ensure consistency and
excellence in customer interactions and experiences.
.Design and implement quality assurance programs,
including monitoring, evaluating, and reporting on
key performance indicators(KPIs)to measure and
improve customer satisfaction and overall quality.
. Manage trainings for the sales force.
CORE COMPETENCIES
.Problem solving.
.Decision Making
. Leadership Skills.
“We are committed to equal employment opportunities and
unbiased treatment of all individuals in all employment
practices”. Only shortlisted applicants will be contacted”.
